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Specials

The products are delivered to the address indicated by the consumer on the order form (only in metropolitan France for the moment, to delete if not the case).

The consumer is required to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery order, as well as to the company, within one week.
Theconsumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
In thisregarding the expedition, we are essentially working with Colissimo Tracking. As soon as we make a shipment, you will immediately receive an e-mail.

TRANSPORT AND RATES ON PLANTEPARADISE & CO

Planteparadise & co now offers a more varied delivery offer for certain products.

All our offers are the actual costs of a delivery.

The colissimo offer remains the mostinteresting whenthe package is not bulky L= l + h = 150cmor that the packagedoes not exceed 8kg./ Span>


The offer Geodis Calberson pack 30 is interesting when thetotal size of a package is between 150 and 200cm 150cm<L + w + h<200cm or when it exceeds 8kg./ Span>


The Geodis Calberson courrierplus offer is a proposed offer for parcelsvery large orweighing more than 30kg.The price differs depending on the region where delivery is made.

The Ingenua offer is a quoted offer by the manufacturer who deals directly to send the goods at the factory outlet, concerns the brands Umbrosa, ingenua, Paraflex ...

THE POST OFFICE
To minimize transport costs, all products of small or medium size are shipped by a Colissimo Suivi post office.In addition to being economical, this service delivers in 48 hours throughout France and offers you the possibility of recovering the products ordered at your post office near the delivery address in case of absence from the initial place of delivery. the presentation of the factor. In concrete terms, if you are absent on the day of delivery, your postman will leave you a notice in your mailbox, which will allow you to collect your parcel at your post office during business hours, within 15 days. days. Colissimo Suivi is a very reliable service. However, it may be, as in any shipment, that there may be a delay in delivery or that the product goes astray. In case of delay of delivery compared to the date that we indicated you in the mail of dispatch, we ask you to announce us the delay by calling us by telephone or by sending us an email. We will then contact the Post Office to start an investigation. A Post Investigation may last up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. Only then can we send you a replacement product at our expense. If the ordered products were no longer available at this time, we will refund the amount of the products concerned by the loss of the carrier. If the product or products were still available, but had changed the selling price on the site, we would apply the new sale prices, either by refunding you by check the difference, or by requesting a check for this price difference. We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products or strike.

GEODIS CALBERSON heavy or bulky package named "Messagerieplus"

Geodis calberson Provides 24 hour delivery times (non-guaranteed) for regions (67.68,57.54,88,90,25,70,52,55,08,51,10,21,71,01,69 , 42,38,26,07,02,59,62,80,60,45,76,27,45,78,91,92,95,93,75,94,77).

For other regions, the theoretical delay is 48 hours.

GEODIS CALBERSON large package named "Pack30" L + l + H = 2meters

Geodis calberson Provides 24 hour delivery times (non-guaranteed) for regions (67.68,57.54,88,90,25,70,52,55,08,51,10,21,71,01,69 , 42,38,26,07,02,59,62,80,60,45,76,27,45,78,91,92,95,93,75,94,77).

For other regions, the theoretical delay is 48 hours.


Article 13: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken products ...) must imperatively be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer will also confirm this anomaly by sending the carrier within two (2) business days following the delivery date a registered letter with acknowledgment of receipt exposing the said claims. The consumer will have to send a copy of this mail by fax or by simple mail to our customer service:


Planteparadise & Co
Rodriguez Nicolas
Customer service,
29 rue des greniers a grains, 67350, Ettendorf

Article 14:Delivery errors

- 14-a: The consumer will have to formulate with society Planteparadise & Cothe day of delivery or at the latest the first working day after delivery, any claim of error of delivery and / or non-conformity of the products in kind or in quality compared to the indications appearing on the purchase order. Any claim made after this period will be rejected.

- 14-b: The formulation of this claim with the company Planteparadise & Cocan be made:
- firstly by telephone at 06 29 51 47 10from Tuesday to Saturday from 9h to 12h,
- by logging on our site in the heading"My Account", then "History of your orders"where, you can ask us your question through the menu contact us by specifying the reference of the order.

- 14-c: Any claim not made in the rules defined above and within the time limits can not be taken into account and will release the company Planteparadise & Coany responsibility towards the consumer.

- 14-d: Upon receipt of the claim, the company Planteparadise & Coallocate an exchange number of the product (s) concerned and communicate it by e-mail, fax or by ephone the consumer. The exchange of a product can take place only after the allocation to the consumer of an exchange number according to the approach presented above.

- 14-e: In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the company Planteparadise & Coas a whole and in its original packaging, in Colissimo Recommandé, at the following address:

Planteparadise & Co

Rodriguez Nicolas

Customer service,

29 rue des greniers a grains, 67350, Ettendorf

To be accepted, any return must be reported in advance to the Customer serviceof the society Planteparadise & Co. Shipping costs are the responsibility of the company Planteparadise & Coexcept in the event that it turns out that the product taken back does not correspond to the declaration of origin made by the consumer in the right of return.


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